**Job Summary** As customers invest in flexible consumption models, Customer Success is crucial for achieving business outcomes. The Cloud Customer Success team guides NetApp's strategic cloud customers through launching, migrating, optimizing, and scaling their cloud storage and data services. As a Cloud Customer Success Manager (CCSM), you will use your customer engagement, cloud adoption technical expertise, and expectation management skills to offer personalized enterprise-class customer success. You will help clients achieve their data fabric goals with the NetApp Cloud Services solutions, building trust and transparency while advocating for the customer. Your strong customer service skills and technical knowledge of NetApp products enable you to suggest additional offerings. This role demands excellent communication and organization in a fast-paced environment. The ideal candidate is self-motivated, proactive, and aims to be a subject matter expert. With the goal of zero churn, the CCSM covers a region and set of accounts, reporting to a Manager of Cloud Customer Success. You will execute against customer commitments with NetApp and Hyper-scaler Partners (Microsoft Azure, Amazon Web Services, Google Cloud Platform), coordinating cross-functional programs to deliver value and business outcomes. This position offers career growth, technical expertise in cloud storage solutions, and deepening cloud infrastructure and industry knowledge. **Job Requirements** **Essential Functions** + Cultivate valuable, outcome-oriented relationships with customers, serving as a trusted advisor with NetApp. + Onboard customers, assist in solution deployment and collaboratively create customized success plans. + Perform regular service reviews and health checks to evaluate adoption and improvements. + Monitor usage trends and customer health to identify challenges, expansion and optimization opportunities. + Collaborate with account teams, cloud specialists, and solution architects towards common goals delivering customer value and business outcomes. + Share best practice, improve overall processes and customer experience. **Job Requirements** + The ideal candidate will possess demonstrated experience in SaaS application support or implementation, as well as data center or cloud systems and infrastructure management solutions. + Technical proficiency is required to understand customer needs and effectively utilize product capabilities or internal resources to meet those needs. + Candidates must exhibit strong problem-solving, negotiation, and organizational abilities. + Effective communication skills and emotional intelligence are essential for building relationships and addressing customer challenges. + A proven track record of success in fast-paced and dynamic environments, with the ability to manage multiple tasks and adapt to changing requirements, is necessary. + Proficiency in data analysis, providing actionable insights, and making recommendations is required. **Skills and Competencies** + At least 3 years of experience in customer-facing roles such as Customer Success Manager, Customer Support Engineer, Customer Service Advisor, Solutions Consultant, Professional Services Delivery Manager, or Network Administrator. + A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks is necessary. + Certifications in Azure Fundamentals, Google Cloud, and AWS Cloud Practitioner Associate are preferred. + Prior experience in storage administration, including Clustered Data ONTAP and Cloud Volumes ONTAP (CVO) is a plus. + Strong ability to learn new technologies and apply them in a customer-facing environment. + Excellence in project management and analytical thinking is required. + Excellent communication and executive presence are required. + Experience with Salesforce is advantageous. + A proactive attitude and capability to work independently and collaboratively with other remote teams globally are essential. 130872 At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.