Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

We're looking for a Customer Success Manager (CSM) to join the Equifax Digital Solutions (EDS) team driving growth in the payments fraud detection and prevention, identity verification, chargeback management, and regulatory compliance sectors. This CSM role will be focused specifically on our payments fraud solutions and will be responsible for optimizing the customer experience lifecycle, handling post-sales implementation, and collaborating with the customer to ensure they are realizing expected value, as well as driving adoption and retention.

This position follows a hybrid work schedule -- Tuesday/Wednesday/Thursday onsite in office at our downtown Boise location.

What you will do

Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience

Act as the connecting thread for internal teams with the customer across the customer journey

Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization

Serve as a trusted adviser and advocate for clients

Create customer success plan with each client

Monitor and maintain customer health

Educate clients on business value of solutions

Aid customers in usage and value realization of solutions

Drive customer advocacy within Equifax

Utilize voice of the customer to inform product roadmaps

Coordinate internal COE teams to benefit of customers

Provide clients transparency on status of issues/requests

Assist with resolution of customer support issues

What experience you need

Bachelor's degree in related discipline or equivalent experience

5-7 years of experience in B2B customer success, account management, or other client-facing role

Knowledge of customer success processes and best practices

Experience promoting value through the customer experience

Experience working with complex, multi-divisional, multi-geographical customers

Experience working with cross-functional teams

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What could set you apart

Exceptional ability to communicate and foster positive business relationships

Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

Ability to establish milestones and keep all team members on task; strong project management skills

Self-driven and proactive nature

Can-do attitude

Curiosity to learn and find resolutions

Bias for action

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-ID-Boise

Function:

Function - Sales and Account Management

Schedule:

Full time