Customer Success Manager, Colocation Data Center (1-year contract) Job ID 224350 Posted 10-Jun-2025 Role type Full-time Areas of Interest Customer Service, Data Centers Location(s) Hong Kong - Hong Kong CBRE is looking for a Customer Success Manager for a sizable colocation data center client. The job holder will provide post-sales support and build positive relationships with colo's clients, and drives collaboration with client and internal cross functional teams to provide reliable service. He / she will provide best in class support through the evaluation of customer loyalty and oversight of regional customers. Responsibilities: + Provide high quality customer operations to corporate premium accounts in data center business + Build and improve relationship of trust and integrity with designated customers. + Perform post-sales service delivery and management. + Handle billing enquiry and adjustment. + Incident management, escalation to relevant parties to solve the problem for the customers. + Communicate to stakeholders all relevant information such as progress to SLAs, improvement areas etc. + Championing and owning customer retention and partnering with sales on upsells. + Manage and maintain client relationship, ensuring that all assigned client accounts are obtaining value, and ultimately be responsible for overall client satisfaction + Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior + Advocating for customer needs and educate them on adopting new features Requirements: + Minimum 5 years’ experiences in customer service management + University degree and above + Experience in client servicing and account management + Highly organized, with attention to detail and a dedication to resolving issues. + Experience in change / incident management + Knowledge of datacenter products and services is an advantage (MEP / ICT) + A good team player with self-motivation and good interpersonal skills for cross-functional team collaboration + Good command of spoken and written Chinese and English, and proficient in Mandarin CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)