Syngenta seeks a highly motivated and experienced person to manage and develop comprehensive loyalty programs for key clients across Central Europe.
The successful candidate will be a key player in enhancing customer relationships and driving business growth, working closely across various teams to support further enhancements. This role will have a specific focus on Customer Insights, Customer Success, and our Loyalty Initiatives.
Location:
Warsaw (office-based or hybrid)Responsibilities:.
Comprehensive Loyalty Program Management and Innovation: Oversee all aspects of loyalty program execution, from initial concept to ongoing maintenance and optimization, while exploring new opportunities and dimensions by piloting and implementing projects. This includes collaboration with the product portfolio team and stakeholders, adherence to timelines, budgets, and procedures, risk assessments, high-quality deliverables, team coordination, schedule optimization, task assignment, progress monitoring, and compliance with procurement, tax, and statutory regulationsLoyalty Programs Front-end Management: Develop and maintain user interfaces for reward systems that focus on responsive design, user authentication, tracking, and seamless integration with back-end services to ensure optimal performance and securityVendor Management: Negotiate contracts and manage relationships with external agencies supporting loyalty program operations, ensuring compliance with Syngenta's procurement and legal/statutory requirements. This includes close collaboration with Syngenta's procurement departmentCross-functional Collaboration: Collaborate effectively with various internal teams, including finance, legal, product portfolio, and Customer Success teams, providing support and guidance for further enhancements. Staying close with Portfolio & Campaign Teams to ensure customer offers are effective and fulfill customer needsData Analysis & Reporting: Monitor program performance against KPIs, analyze data to identify areas for improvement, and provide regular reports to managementCentral Europe Program Alignment: Standardize and optimize loyalty programs across Central Europe, identifying opportunities for automation and efficiency improvements
Qualifications
Bachelor's degree in Marketing, Business Administration, or related fieldAt least 3-5 years of experience in loyalty program managementStrong project management skillsStrong negotiation and vendor management skillsExcellent communication, interpersonal, and presentation skillsExperience with Salesforce (SFDC) is a plusFluent communication in Polish and English, knowledge of Czech or Slovak will be an additional asset
Additional Information
Our company cares about employee well-being and offers attractive benefits, such as:
Annual bonus based on positionRetirement planCafeteria systemPrivate medical careGroup life insuranceCo-financing for English or other foreign language learningWide range of training, including personal development, technical training, and opportunities for higher educationMultisport card allowing free participation in various sports activitiesFlexible working conditions to meet our employees' expectations
Syngenta provides equal treatment and is against any discrimination in recruitment, employment, training, and promotion practices on the basis of race, color, religion, gender, nationality, age, sexual orientation, marital status, disability, or any other status protected by law.