Job Description Nurture strong relationships with our small-business segment by providing tools, information & training needed to achieve their desired outcomes Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops Onboard new customers through the implementation process, ensuring a smooth transition Identify points of friction in the onboarding and adoption experience Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns Develop and maintain features on our open-source platform, Backstage, collaborating with internal teams and the broader open-source community to enhance developer experience and platform capabilities. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure while keeping a strong culture of playfulness! React, TypeScript, GraphQL, and Node are a part of your tool belt Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users Having worked in tech consulting or customer management is a bonus Experience working with/contributing to backstage.io is a bonus 70% Technical Role and 30% Soft Skills (proactive and reactive support for customers) Startup Mentality Streaming Services and Licensing Enterprise Media 2-3 Years of Experience Ideally Backstage https://backstage.io/ null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.