About PRGX Global, Inc ABOUT PRGX We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. For additional information on PRGX, please visit www.prgx.com. Job Description Are you a tech-savvy problem solver who thrives on delivering seamless experiences? Join PRGX as anImplementation Engineer, where you’ll guide new clients through onboarding and ensure they receive prompt, high-quality technical support. You’ll troubleshoot issues, document solutions, and collaborate across teams—playing a critical role in delighting our customers. What You’ll Do + Support & Troubleshoot Resolve client issues quickly via email and chat—diagnosing problems and offering clear, actionable solutions. + Document & Share Build and maintain a robust knowledge base of issues and resolutions—helping both our team and clients. + Onboard New Clients Set up environments, configure software to client specs, and import data with precision. + Collaborate and Improve Work with Engineering, Product, and IT to enhance support workflows and tools. What Makes You a Great Fit + Bachelor’s in CS, Engineering, or similar—or equivalent experience + 2+ years in a tech support or implementation role + Excellent communicator, both written and verbal + Customer-first mindset: empathetic, patient, and adaptive + Strong problem solving skills and attention to detail Bonus Skills We Love + SQL and database experience (e.g., Postgres) + Scripting in Python, C#, Java, or JavaScript + Familiarity with monitoring systems (Grafana, Prometheus) + Comfortable with cloud-native platforms (Azure, Kubernetes, Rancher) + Understanding of networking essentials + Prior exposure to Jira or Confluence Why Join Us? + Be a central figure in delivering exceptional client experiences + Grow your technical and customer success skills in a cross-functional environment + Work collaboratively in a supportive, innovation-driven culture Skills & Requirements Qualifications PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.