As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. **Responsibilities:** + Proactively support the onboarding process for new customers. + Address and resolve a broader range of customer inquiries and issues. + Assist with customer renewals and upselling opportunities. + Monitor and analyze customer performance and engagement data. + Provide intermediate-level training and guidance to customers. + Ensure implementation schedules, targets, and budgets are met. + Collaborate with internal teams on customer feedback to improve products/services. + Document detailed customer interactions and updates in CRM. + Identify potential areas for service/product improvement based on customer feedback. + Maintain and enhance strong client relationships. **Skills:** + Enhanced Communication: Improved verbal and written communication capabilities. + Intermediate Problem-Solving: Ability to tackle a wider range of issues. + Analytical Skills: Basic analytical skills to track and interpret customer data. + Technical-Technical Proficiency: Stronger understanding of products/services. + Advanced CRM: More proficient use of CRM tools for streamlined customer management. + Customer Focus: Deepened empathy and focus on customer needs. + Collaboration: Enhanced team collaboration and coordination. + Feedback Implementation: Ability to implement customer feedback effectively. **Qualifications:** + Bachelor’s degree from an accredited college/university or equivalent B2B client service experience + Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.