Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.

 

You will be responsible for providing exceptional customer service and support to our clients, ensuring their access management needs are met efficiently and effectively. This role requires a proactive individual with strong communication skills and a keen understanding of Identity and Access Management (IAM) processes.
 

As a Customer Success Associate in Identity Access Management (Advisory Support), you will support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience. 

 

Job responsibilities

Helps execute product adoption, expansion, and retention activities to support a healthy customer baseAttends and participates in regular account meetings while keeping thorough notes to ensure accountability for customersInvestigates and resolves customer issues in a timely and efficient mannerTracks and analyzes key metrics to measure customer success Serves as the primary point of contact for clients regarding Identity Access Management inquiries and issuesAssists clients in navigating IAM systems and processes, providing guidance and support as neededContinuously evaluates and improves customer service processes to enhance client satisfaction

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in customer success or a relevant domain areaStrong verbal and written communication skillsComfortable using technology with a willingness to learn new technological skills, programs, and toolsDemonstrated analytical skills and critical thinking abilityProven experience in a customer service role within the IT or security sectorStrong understanding of identity access management principles and practicesExcellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise mannerProficient in using IAM systems and related software applicationsStrong problem-solving skills and the ability to work independently and collaborativelyDetail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneouslyAbility to maintain confidentiality and handle sensitive information with discretion.

Preferred qualifications, capabilities, and skills

Bachelor’s degree in Information Technology, Computer Science, or a related fieldExperience with specific IAM platforms or software (SailPoint, etc.)Familiarity with cybersecurity principles and practicesPrevious experience in a technical support or help desk role