Description We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences. Responsibilities: • Serve as a proactive and empowered customer success agent for individual clients or end-user channels. • Achieve daily call targets of 85 calls while maintaining high-quality interactions. • Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction. • Independently identify and resolve customer concerns by providing timely and effective solutions. • Utilize troubleshooting skills and self-help tools to address technical issues efficiently. • Maintain a strong understanding of company products and services to provide informed support. • Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach. • Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations. • Track and document customer interactions accurately using data entry tools and systems. Requirements • Minimum of 3 years’ experience in a high-volume call center environment. • Proven ability to meet and exceed call center metrics and performance goals. • Strong problem-solving skills and ability to independently resolve customer complaints. • Proficiency in computer data entry and typing, with attention to detail. • Familiarity with Microsoft Teams, Word, Outlook, and Excel. • Excellent communication skills and ability to work in a fast-paced environment. • Demonstrated experience in customer success roles and creating positive client outcomes. • Ability to multitask effectively and adapt to changing priorities. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .