Description We are looking for a dedicated and dynamic Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers experience exceptional value and support. The ideal candidate will be passionate about delivering outstanding service and adept at problem-solving in a fast-paced environment. Responsibilities: • Serve as a committed customer success representative to ensure clients receive personalized and efficient support. • Handle a daily target of 85 calls, maintaining high standards of service and professionalism. • Advocate for customers by streamlining their experience and minimizing effort on their part. • Analyze customer concerns independently and provide timely, effective solutions. • Troubleshoot technical issues using self-help tools and resources to resolve problems efficiently. • Maintain a strong understanding of the company's products and services to deliver accurate information. • Collaborate with cross-functional teams to resolve inquiries and achieve one-call resolutions. • Utilize Microsoft Office tools, including Teams, Word, Outlook, and Excel, for effective communication and documentation. • Monitor and meet call center metrics in a high-volume, fast-paced environment. Requirements • Minimum of 3 years of experience in a customer success or call center role. • Proven ability to meet call center metrics and handle high call volumes efficiently. • Strong proficiency in Microsoft Office tools, including Teams, Word, Outlook, and Excel. • Exceptional problem-solving skills with the ability to work independently and think critically. • Excellent communication and interpersonal skills to deliver elite customer experiences. • Familiarity with troubleshooting techniques and self-help tools for resolving technical issues. • Ability to adapt quickly and work collaboratively with cross-functional teams. • Experience in data entry and maintaining accurate customer records. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .