Description We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-Permanent position, you will play a critical role in ensuring our customers experience exceptional value and satisfaction with our services. You will act with urgency and professionalism to deliver outstanding support and personalized solutions tailored to the needs of our clients. Responsibilities: • Serve as a proactive advocate for customers, ensuring their needs are addressed with minimal effort on their part. • Handle a high volume of customer interactions, meeting a daily target of 85 calls. • Analyze customer concerns independently and provide timely, effective solutions. • Utilize troubleshooting tools and self-help resources to resolve technical issues efficiently. • Develop a strong understanding of company products and services to deliver informed assistance. • Collaborate across departments to resolve customer inquiries in a single interaction whenever possible. • Personalize customer interactions to deliver elite experiences that build lasting relationships. • Maintain accurate records of customer interactions and solutions using data entry tools. • Stay adaptable and responsive in a fast-paced, high-volume call center environment. • Contribute to continuous improvement efforts by identifying customer needs and recommending enhancements. Requirements • Minimum of 3 years of experience in a call center or customer service environment. • Proven ability to handle high call volumes and consistently meet performance metrics. • Strong problem-solving skills with the ability to work independently. • Proficiency with Microsoft Office tools, including Teams, Word, Outlook, and Excel. • Excellent data entry and typing skills to ensure accurate customer records. • Ability to adapt to fast-paced environments and manage multiple priorities effectively. • Familiarity with troubleshooting processes and self-help solutions. • Strong communication skills to provide clear, detail-oriented, and empathetic support. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .