Description We are looking for a motivated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent position, you will play a pivotal role in ensuring our customers experience exceptional service and value from our offerings. This role requires a proactive approach to resolving customer issues and delivering personalized, efficient solutions that create lasting relationships. Responsibilities: • Serve as a dedicated advocate for customers, ensuring their needs are met with urgency and professionalism. • Manage a daily target of 85 calls, providing consistent and high-quality support. • Personalize customer interactions to minimize effort and enhance the overall experience. • Independently assess and resolve customer concerns with timely and effective solutions. • Troubleshoot technical issues using available self-help tools and resources. • Maintain a strong understanding of company products and services to provide informed assistance. • Collaborate across departments to address inquiries and achieve one-call resolutions. • Utilize data entry and Microsoft Office tools to document and track customer interactions effectively. • Deliver elite customer experiences by exhibiting adaptability and problem-solving skills. • Continuously strive for improvements in customer satisfaction and operational efficiency. Requirements • Minimum of 3 years of experience in a customer service or call center environment. • Proven ability to manage high volumes of inbound calls in a fast-paced setting. • Strong proficiency in Microsoft Teams, Word, Outlook, and Excel. • Effective typing and data entry skills with attention to detail. • Familiarity with call center metrics and operations. • Demonstrated ability to resolve customer complaints and provide tailored solutions. • Exceptional communication and interpersonal skills. • Ability to work cross-functionally and adapt to changing priorities. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .