Linde Gas Equipment Inc.
Customer Solutions Specialist
Location: Houston, TX

Linde Gas Equipment Inc. is seeking a dependableCustomer Solutions Specialistto join our teamThe Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you

Competitive payComprehensive benefit plan (medical, dental, vision and more)401(k) Retirement Savings PlanPaid time off (vacation, holidays, PTO)Employee Discount ProgramsCareer growth opportunities

Pay Range: $26.00 - $28.00 per hour, depending on experience.

What you will be doing:

Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.Uses business software systems to retrieve customer information, verify inventory levels and process orders.Verifies customer credit status and completes necessary paperwork to issue credits or debits.Provides quotes and assistance to sales force and management within set parameters.Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.Provides customers with informational materials such as sales brochures, marketing flyers, etc.Responsible for phone inquiries for service calls and part orders.Builds and maintains effective working relationships with all internal Linde customers.Performs at a high level to meet call center performance metrics.Outsources products and goods from internal and external locations.Other duties as assigned.

Linde Gas Equipment Inc.
Customer Solutions Specialist
Location: Houston, TX

Linde Gas Equipment Inc. is seeking a dependableCustomer Solutions Specialistto join our teamThe Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you

Competitive payComprehensive benefit plan (medical, dental, vision and more)401(k) Retirement Savings PlanPaid time off (vacation, holidays, PTO)Employee Discount ProgramsCareer growth opportunities

Pay Range: $26.00 - $28.00 per hour, depending on experience.

What you will be doing:

Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.Uses business software systems to retrieve customer information, verify inventory levels and process orders.Verifies customer credit status and completes necessary paperwork to issue credits or debits.Provides quotes and assistance to sales force and management within set parameters.Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.Provides customers with informational materials such as sales brochures, marketing flyers, etc.Responsible for phone inquiries for service calls and part orders.Builds and maintains effective working relationships with all internal Linde customers.Performs at a high level to meet call center performance metrics.Outsources products and goods from internal and external locations.Other duties as assigned.

What makes you great:

High School Diploma required, college or equivalent experience preferredMinimum of 2 – 4 years of customer service or in store sales experience requiredPrior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas)preferredHands on experience in Specialty Gas/Hydrocarbon industries, requiredStrong computer skillsand ability to multi-task in multiple computer applicationsrequiredExcellent verbal and written communications skillsProficiency in computer systems and computers applicationsStrong verbal and written communication skillsDemonstrated ability to work independently and be self-motivatedAbility to work flexible hours

Why you will enjoy working with us:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. Linde Gas Equipment Inc. (LGE) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LGE has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

#LI-BL1

For more information about the company, please visit ourwebsite.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

What makes you great:

High School Diploma required, college or equivalent experience preferredMinimum of 2 – 4 years of customer service or in store sales experience requiredPrior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas)preferredHands on experience in Specialty Gas/Hydrocarbon industries, requiredStrong computer skillsand ability to multi-task in multiple computer applicationsrequiredExcellent verbal and written communications skillsProficiency in computer systems and computers applicationsStrong verbal and written communication skillsDemonstrated ability to work independently and be self-motivatedAbility to work flexible hours

Why you will enjoy working with us:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. Linde Gas Equipment Inc. (LGE) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LGE has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

#LI-BL1

For more information about the company, please visit ourwebsite.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.