Job Purpose:

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities:

● Serve as the primary responder for customer inquiries and grievances.
● Address and rectify issues related to pricing, billing, credits, payments, and shipping.
● Navigate company systems and processes adeptly to independently resolve concerns.
● Offer proactive and efficient service to all customers, ensuring high satisfaction.
● Enhance customer retention by anticipating and meeting their evolving needs.
● Maintain strict adherence to order entry protocols.
● Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
● Keep customer account details current within Salesforce.
● Contribute to training and development of new hires through job shadowing.
● Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

● Able to plan, organize, and prioritize with minimal supervision.
● Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
● Proficient computer and technical skills.
● Decision-making skills and independent judgment.
● Ability to manage customer challenges in a professional and decisive manner.
● Customer service experience preferred.

Work Experience:

● 3-5 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Basic experience of simple office/operational systems.● Excellent verbal, written, people, and diplomacy skills are required.● Experience with Salesforce.com or other CRM is preferred.● Proficient with Microsoft Office Suite.● Strong customer service skills (friendly, courteous and helpful).

Education:

● Bachelor's Degree Preferred

What We Offer

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.