The Customer Solutions Engineering Manager will lead engineering and manufacturing operations for Dodge’s new Kansas City Service Center under Project Sky. This role is responsible for managing all technical aspects of the facility, including machining, assembly, application engineering, and IIoT integration. The manager will directly supervise a team of two manufacturing engineers and two machinist/assemblers, ensuring safe, efficient, and high-quality execution of service center operations. A key focus will be optimizing manufacturing processes to support product customization, quick turnaround, and operational excellence.
Key Responsibilities: 1. Engineering Operations Manage all engineering and manufacturing processes within the service center, including machining, rebore, shaft modification, and assembly. Ensure safe and efficient operation of shop floor activities in support of customer-specific build and service needs. Oversee implementation of lean manufacturing practices and productivity improvements. 2. Application Engineering & Customer Support Provide engineering leadership on product applications, custom builds, and customer-specific modifications. Collaborate with sales, product management, and field service teams to support tailored solutions. 3. Team Leadership & Development Supervise and develop a team of two engineers and two machinist/assemblers. Build a culture of accountability, safety, and continuous improvement. Provide clear expectations, coaching, and performance feedback to team members. 4. IIoT & Technology Integration Lead the implementation and support of IIoT technologies such as sensors, lubricators, and gateways. Provide guidance for on-site commissioning and post-installation technical support. 5. Process Improvement & Quality Assurance Drive continuous improvement across machining, assembly, and service workflows. Establish and maintain high-quality standards for technical execution and product delivery. Identify, implement, and sustain process enhancements using data-driven methods. Qualifications: 8+ years in engineering or manufacturing operations within industrial, service, or power transmission sectors 3+ years of supervisory experience leading technical or production teams Strong understanding of machining, assembly, and manufacturing processes Experience with gear reducers, couplings, mounted bearings, or industrial assemblies preferred Familiarity with IIoT technologies and sensor-based solutions is a plus Bachelor’s degree in mechanical, Industrial, or related Engineering field (required) Physical Requirements: This role requires the ability to work in a manufacturing and service environment that may include exposure to elevated noise levels, dust, and varying temperatures. The employee must be able to move about in industrial workspaces, including standing, walking, climbing stairs or ladders, and navigating around machinery and equipment. The role may occasionally require lifting or moving items up to 50 pounds, with or without reasonable accommodation. The employee must be able to communicate effectively, both verbally and in writing, and occasionally travel to other sites or customer locations. Why Join Us?Play a key role in maintaining product excellence and customer satisfaction
Work with a collaborative global supplier base and cross-functional internal teams
Utilize your technical expertise in castings to drive real-world improvements
Join a trusted industrial leader with a strong culture of quality and innovation
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
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