Go and check the **Nestlé Youth Entrepreneurship Platform:** **www.nestleyouthentrepreneurship.com** \#VisitNestlé #NestléneedsYOUth #Innovation #YEP **Position Snapshot** + Nestlé Health Sciencein Italy, Milan HQ (Assago) + **Maternity cover contract (9/12 months)** + Nestlé welcomes people with disabilities + 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas + Fluent in both Italian and English **Position Summary** The **Customer Solution Analyst (CSA)** will support the Nestlé Health Science business by managing customer service activities, order processing, and reporting. The CSA plays a key role in administrative tasks, reporting, and resolving customer complaints within the Customer Service Department. This position is responsible for delivering end-to-end customer support throughout the order management process for NHS products. **A Day in the Life of a Customer Solution Analyst** Order Management: + Demand capture (Manual creation, Edi process, Cloud platform) + Order modification (Pricing, quantity, request delivery date...) + Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order + Take corrective actions to resolve issues impacting order flow Claims and Deductions Management: + Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries + Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) + Generate and manage reports on orders, claims, and deductions Collect customer requests and direct them to the appropriate department **What will make you successful?** To be successful in this role, you should bring the following skills and experience: + 1–2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas + Strong multitasking skills and a proactive, problem-solving mindset + Good command of Excel and Power BI; proficiency in SAP is a nice-to-have + Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment + High level of initiative, proactivity, and adaptability **Who we are, What we Believe in** We are Nestlé. We are the **_Good food, Good life_** company. _Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_** . At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate. Here at Nestlé you will also be able to be part of the **Emotional Communities** , groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of. **Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.**