**Working Title: Customer Services Specialist Int** **Job Class: Customer Service Specialist, Intermediate** **Agency: MN State Retirement System** + **Job ID** : 88436 + **Location** : St. Paul + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 08/25/2025 + **Closing Date** : 09/03/2025 + **Hiring Agency/Seniority Unit** : MN State Retirement System / State Retirement System-AFSCME + **Division/Unit** : MN State Retirement System / EXECUTIVE3 + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 206 - Clerical/AFSCME + **Work Area** : St. Paul + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position provides administrative support to MSRS staff in a hybrid work environment, serving employees both on-site and remotely. The role functions as the primary receptionist for the MSRS St. Paul office, managing individual participant appointment requests for the St. Paul and field offices. In addition, this position is responsible for preparing outbound mail, assisting with mailing projects, and delivering administrative support to multiple Retirement Services teams and staff. **Minimum Qualifications** The following qualifications are required of all applicants seeking consideration for this position: + Demonstrated customer service skills in person, by phone, and via email, providing prompt, courteous, and accurate information to participants, staff, and vendors. + Written and verbal communication skills sufficient to interpret and convey information clearly. + Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using office technologies such as Zoom, telephones, scheduling software, data entry systems, and CRM or similar platforms. + Ability to enter data quickly and accurately with strong attention to detail. + Ability to manage multiple tasks in a fast-paced environment. + Knowledge of data privacy laws and ability to maintain confidentiality. + Ability to lift and move mail containers up to 40 pounds. **Preferred Qualifications** The following qualifications are required of all applicants seeking consideration for this position: + Two (2) or more years of experience in a receptionist or office support role. + Experience using scheduling software, managing appointment calendars, and handling mail services (e.g., FedEx, USPS, UPS). + Knowledge of retirement plans to appropriately direct requests. **Additional Requirements** It is the policy of the Minnesota State Retirement System that all employees submit to a background investigation prior to employment. The background check may consist of the following components: + SEMA4 Records Check (applies to current and past State employees only) + Criminal History Check + Employment Reference Check + Social Security and Address Verification + Education Verification + Driver's License Check The Minnesota State Retirement System will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.