Customer Services Representative
National Bank Financial Group
Attendance On-Site Job number 27628 Category Support Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 23-Jul-2025 $ 39617 $ 64376 Salary: $ 39617 - $ 64376 per year Location: Naples, Florida City Naples Province/State Florida Area of Interest: Advisory services, Personal banking
•Medical, Dental, Vision insurance from day 1•401(k) retirement plan participation from day 1 with Employer matching contribution equal to 50% of your salary deferrals, up to 6%of your compensation for each pay period.•Flexible Spending Accounts for Healthcare and Dependent Car•Commuter and parking benefit with employer matching•Tuition reimbursement•Paid parental leave•Wellness fund•Short and Long Term Disability•Basic and Buy-Up Life Insurance•Employee and Family Assistance Program•Flexible PTO and company paid holidays•And more
These are a few of the benefits available to you. We have an offer that keepsup with trends as well as your needs and those of yourfamily.Our dynamic work environments and cutting-edge collaboration tools fostera positive employee experience. We actively listen to employees’ ideas.Whether through our surveys or programs, regular feedback and ongoingcommunication is encouraged
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
NATBANK is hiring! Join our organization
Natbank, a wholly-owned subsidiary of National Bank of Canada that has been operating in Florida for more than 30 years! 4 Branches in Florida. Hollywood, Pompano Beach, Boynton Beach and Naples.
In this role as a bilingual Customer Relationship Officer (French & English) you will be based in Naples Florida.
YOUR MAIN CHALLENGES
Ensure customer satisfaction and preserve the Bank’s Professional image by providing a personalized an efficient service.Promote the different products and the bank’s services to enhance customer loyalty.Have the responsibility of greeting and facilitating communication with customers.YOUR ROLE
Establish a personal relationship with customers.Support various transactional activities.Identify customer needs and direct to appropriate representative.Promote and guide customers in choosing current solutions and services that meet their needs.Inform and explain to clients and stakeholders the policies and characteristics.Respond effectively to the calls and demands of customers.Perform routine nature of research to adequately respond to customer questions.Refer clients to appropriate stakeholders and monitor the delivered files.Resolve situations or problems to the satisfaction of the customers, as best possible.Demonstrate proactivity in working environment and provide suggestion/solutions for improvement.Ensure compliance with established policies, standards, and procedures.Perform other ad hoc duties as requested by the Branch Manager.PREREQUISITES
College degree preferred, 1-2 years customer service experienceAbility to interface with various levels of managementExperience in customer serviceProficient with IT tools and comfortable navigating digital toolsExcellent interpersonal skills and team spiritAbility to adapt to various situationsAbility to rigorously manage several requests at the same time•Medical, Dental, Vision insurance from day 1•401(k) retirement plan participation from day 1 with Employer matching contribution equal to 50% of your salary deferrals, up to 6%of your compensation for each pay period.•Flexible Spending Accounts for Healthcare and Dependent Car•Commuter and parking benefit with employer matching•Tuition reimbursement•Paid parental leave•Wellness fund•Short and Long Term Disability•Basic and Buy-Up Life Insurance•Employee and Family Assistance Program•Flexible PTO and company paid holidays•And more
These are a few of the benefits available to you. We have an offer that keepsup with trends as well as your needs and those of yourfamily.Our dynamic work environments and cutting-edge collaboration tools fostera positive employee experience. We actively listen to employees’ ideas.Whether through our surveys or programs, regular feedback and ongoingcommunication is encouraged
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
Por favor confirme su dirección de correo electrónico: Send Email