**Position Summary:** The representative is an entry level Customer Service position and a junior member of the team. The role is expected to carry out basic duties. Some experience and knowledge of working in a customer service environment is expected, however it is assumed that they would be trained and will develop experience on all aspects of the role over time. Some amount of oversight would be required to guide them. **Essential duties & responsibilities** • Processing orders, credits, loan kit queries, repair order requests • Arranging returns and collections and handling proof of delivery and pricing requests • Handling incoming e-mails and calls • Proactively communicating with internal & external customers • Investigating and resolving invoice disputes • Logging and follow up of issue resolution and related communication back to the customer Education/Experience: • Proven communication and writing skills. • Customer care experience. • Computer skills. • Min Matric or equivalent qualification • 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere) • Demonstrate previous team leading experience • Demonstration of evidence of the following: • Involvement in the continuous improvement of the departments processes, focusing on Quality, productivity and Customer Engagement • Active involvement in team engagement • Must be energetic and of a personable nature. • Clear communication skills are necessary. • Accuracy and attention to detail is essential. • Pro-active and the ability to consider the wider picture are important. • Must be conscientious, committed, focused and professional in their work ethics. • Ability to handle numerous tasks at any given moment and to work under pressure Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.