Customer Services Coordinator Job ID 224747 Posted 18-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Bangkok - Krung Thep Maha Nakhon - Thailand • **Communication Champion** • **Problem Solver** • **Organized & Efficient** **About us:** CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension. **CBRE Global Workplace Solutions (GWS)** As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. **Responsibilities:** + Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. + Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. + Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction. + Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. + Contacts customer for additional information and communicating the steps in the work order process. + Runs, reviews, and distributes various customer service reports as necessary. + May generate and dispatch service request work orders for completion by vendors. + May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. + Provides informal assistance such as technical guidance and/or training to co-workers. + Other duties may be assigned. **Qualifications:** EDUCATION and EXPERIENCE Bachelor's Degree. Call Center experience preferred. Minimum two years of related experience. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. **So, what's in it for you?** + You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges. + You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE). + We enable, value and embrace diverse perspectives across many dimensions. + You’ll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing. **If the above interests you, we would love to hear from you!** Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)