**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. **Important:** + **Don’t forget to include a resumé in English in your profile in Workday.** + **Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.** **Job Summary:** Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services to Caterpillar Dealers located in the Americas. Perform internal analysis and monitoring of parts orders to meet Dealer demands. **What You Will Do:** + Provide excellent service and accurate information to Dealers through internal communication tools. + Answering customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate. + Identifying issues and determining appropriate course of action for effective resolution. + Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented. + Processing results from analysis of technical data. **What you have - Skills:** + **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. + **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. + **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. + **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Demonstrates a strong sense of urgency in responding promptly needs and expectations, ensuring agility and efficiency in interactions. Acts proactively by anticipating demands, identifying improvement opportunities, and taking initiative to strengthen professional relationships and drive effective solutions. **Basic Qualifications:** + Bachelor’s degree preferably Foreign Trade, Marketing, Engineering or Administration. + Professional experience in customer service, logistics, material planning or transportation. + Advanced Microsoft Office (Word, Excel, PowerPoint, etc.) knowledge. + Basic Microsoft 365 knowledge. + Pre-Advanced English. + Pre-Advanced Spanish. + Willingness to work flexible hours to ensure effective collaboration with dealers across multiple time zones. **Top Candidates will have:** + Advanced/Fluent English. + Advanced/Fluent Spanish. + Knowledge in Lean Process Improvement. + Green Belt. **This position requires the candidate to work on-site five days a week.** **Some of the offered benefits*:** ·Medical plan ·Dental plan ·Medicines reimbursement ·Psychological, Legal, Social and Finance Support Program ·Private pension plan ·Profit share ·Meal assistance ·Christmas basket ·Transportation ·Life and personal insurance ·Extended maternity and paternity leave ·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html \#LI **Posting Dates:** June 27, 2025 - July 7, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .