Company Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities: 

Operations:

Mastering our customers’ standard operating procedures (SOP).Understand department process flow and look for best practices to improve operational efficiency and productivity.Collaborating with managementMonitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.Customers shipments are delivering per KPI’s, RDL’s and SOP’sExceptions are managed and resolved immediately.Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.Status Reports sent out daily to customers.Delays are notated with reasons for the delay.Escalation of problems to Management when necessary.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Always meet compliance to regulations internal and external in accordance with government regulations.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Attend branch meetings and accumulate the required number of training hours.

QualificationsKnowledge of the Chicagoland area.Six months to one-year related experience in Domestic operations.Operations/Industry Knowledge preferredExcellent oral and written communication skillsA proven history of providing exceptional customer service at all levelsExcellent organizational skills, time management skills in addition to a professional attitudeGreat attitude and background based on compliments from customers and coworkersStrong MS Office skills including Excel, PowerPoint, and OneNoteThe position pays $20.00-$28.00 per hour based on experience and education

Additional Information

Additional Information

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long-Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramUp to 26 work from home days annually

All your information will be kept confidential according to EEO guidelines.