Brno, North Carolina, Czechia
14 hours ago
Customer Service Training Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Analyze learning needs, design, develop, implement, and evaluate learning solutions for MSD field service. Work in a global learning team based in Brno, Czech Republic.

We are seeking a candidate with strong interpersonal relationship skills and the ability to work in a distributed team as well as independently. You're creative, take initiative, show leadership, understand how people learn, and are a great teammate. This role offers lots of opportunities for your own input to build new and innovative learning solutions.

Our team develops new technologies for company-wide learning through online, remote, video, and hands-on training.

With the Technical Training department, we develop close relations with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management, and Customer training. You will also handle ad hoc learning events.

Main responsibilities are:

Analyzing learning needs

Designing, developing, implementing, and evaluating effective learning solutions

Leading your own projects or being part of a project team to deliver learning solutions on time and within budget

Keeping up to date with the technology of SEM/SDB and XPS and the daily work of field service engineers

Delivering and refining pilot training courses to test and enhance new content

Requirements:

Bachelor’s degree or equivalent experience in a technical area (preferably combined with instructional design or educational qualifications)

Technical background/experience that enables you to understand high-tech concepts of electron microscopes

Experience with using multimedia tools (e.g., video, animation) to develop engaging learning content

The ability to collaborate with subject matter experts and translate their insights into effective training solutions

Understand how people learn and capable of envisioning yourself as the learner

Proficient in English

How do we motivate you?

work with us and be an important part of a company developing cutting-edge technologies for a scientific customers worldwide

brand new Hackerspace room equipped with VR headset, Recording studio for your videos, music or podcasts, Lego Mindstorms, 3D printer, Arduino and much more!

flexible working hours to better balance your personal life. 25 days of vacation and 5 sick days/year.

possibility to combine work from site and home office after probation period (usually 1 day per week)

specific trainings for your new role designed by manager including English lessons, Czech lessons are possible. You don't have to worry about learning things without any support

financial benefits - annual bonus, pension insurance allowance, possibility of life or health insurance for better prices

mobile tariff for you and family members for great prices

free Multisport card

meal allowance and company canteen with free fruit or vegetables every day

modern work environment including relax zones, gym, outside playground and massages in the building

open and friendly company spirit - we have a company rock band, various sport teams etc.

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