Customer Service Trainee

 

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

 

DHL Global Forwarding – Madagascar has an opening for a Customer Service Trainee where you will provide day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines and policies.

 

In this Customer Service Trainee position

  You will administer customer service programs and activities under direct supervision. You will provide support for routine and standard customer service tasks and activities to provide superior services and enhance customer satisfaction. You will administer simple customer requests such as inquiries, orders, service requirements, and complaints. You will share information to service standard customer queries. You will provide product/service related information to respond to customer inquiries. You will perform generally repetitive routine tasks such as data gathering, entering, and validation. You will adhere to standard day-to-day customer service procedures and processes.  

Now, here’s what we need from you

  Skills: CRM, Operations Management, Quality Control, Budgets, Requirements Analysis, Customer Satisfaction, NPA, Call Centers, Complaints, Sales And Marketing, Account Management, E-Commerce, Persuasion, Adaptability, Effective Listening, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback. Education Level: Vocational/Specialized/Technical/Certification. Experience Level: less than 2 years.    

We offer:

  Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary    

Why join DHL Global Forwarding?

 

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

  The largest global network with more than 30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service  

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

 

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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