#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

About the Role:

As a Specialist in Customer Service Technical, you will take on a more prominent role in supporting customers with various technical issues. Building on your foundational skills, you will assist with more complex troubleshooting and contribute to project-based improvements. Your contributions will help in refining our support processes and enhancing customer satisfaction.

Responsibilities:

Perform advanced troubleshooting for a wider range of technical issues.

Assist in the implementation of new procedures and techniques in customer support.

Participate in projects aimed at improving support systems and processes.

Provide step-by-step guidance to customers for product installations.

Update and maintain support documentation.

Train new employees on basic technical support procedures.

Collaborate with team members to resolve escalated issues.

Conduct follow-ups to ensure issue resolution and customer satisfaction.

Analyze recurring customer issues and suggest improvements.

Maintain current knowledge of emerging product features.

Skills:

Advanced Troubleshooting: Diagnosing and resolving a broader range of issues.

Project Assistance: Supporting technology projects aimed at improving service.

Training: Ability to guide and train new team members.

Documentation Management: Updating support documentation.

Customer Guidance: Providing clear instructions to customers.

Collaborative Problem Solving: Working with peers to resolve issues.

Follow-Up Skills: Ensuring thorough resolution and customer satisfaction.

Analytical Skills: Identifying patterns in technical issues.

Offer:

Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong

Annual incentive plan based on division financial performance and your seniority

Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

Corporate Health Insurance

Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

Up to 28 days of annual leave based on seniority

We have a strong Work from Home culture and take into consideration punctual needs and more

Flexible working schedule. You’ll find the flexibility for balance in your life

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.