**_What’s the job?_** Join Our Team as a Customer Service Technical Representative Are you passionate about delivering exceptional technical support and making a real impact? We’re looking for a proactive and detail-oriented Technical Service Representative to become a key player on our dynamic team. In this role, you’ll be an expert for both internal and external customers, helping to shape and maintain our library of Technical Information Sheets—including multilingual versions in Spanish and French. You’ll also take the lead on drafting special exception letters, benchmarking competitor materials, and reviewing roofing project specifications. You’ll collaborate closely with our Field Representatives, Product Management, and Quality & Compliance teams to ensure our technical documentation is accurate, up-to-date, and aligned with industry standards. What You’ll Do: + Answer technical request inquiries (phone, email, chat) + Maintain and enhance our technical documentation library + Draft and review special exception letters and competitor benchmarks + Evaluate specifications for roofing projects + Support customer inquiries and process claims + Monitor shared mailboxes and contribute to special projects Why You’ll Love It Here: - + Work with a supportive, cross-functional team + Make a visible impact on customer satisfaction and product quality + Grow your skills in a collaborative and fast-paced environment **_What do you bring?_** + **-** Associate’s degree - Required + Bachelor’s Degree - Preferred + 5 years of construction experience specifically around exterior building envelope - Preferred - - **What are our perks?-** We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:- + Excellent healthcare options: Medical, vision, prescription & dental- + Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program- + Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)- + Tuition Reimbursement: Continuing education for every season of your career - + Pet Insurance options: Insurance plan & prescription discount program for your furry friends- + Employee Recognition Programs- + PerkSpot: Our exclusive one-stop online discount marketplace - + LiveWell: Rewarding you for living a healthy lifestyle- - **_Why work for us?_** - Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.- -A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.  www.certainteed.com - Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.