CUSTOMER SERVICE TEAM SPECIALIST

In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.

RESPONSIBILITIES Works as part of customer service team assuring high-quality service & interactions with customersCoordinates Customer Service Team to deliver best-in-class services and support management with personnel and strategic planningEnsures service quality by participating in daily operations, managing team workload and monitoring performanceSupports & enables team to find solutions for all professional questions raised by stakeholders/team membersFosters knowledge and expertise within the organization to ensure effective training, support and know-how documentationGathers needs & contributes with own ideas to continuous improvement & digitalizationParticipates in projects for efficiencies and innovationKeep up with the latest trends to develop new tools and solutions for future customer serviceQUALIFICATIONS Master degree in business administration, supply chain or related field3+ years of professional experience in similar positionVery good knowledge of the ERP SAP systemAbility to demonstrate strong customer focus with entrepreneurial driveExcellent communication skills, networking and strong team orientationHigh proficiency in Microsoft Office and working knowledge of customer service software, databases and toolsFluent English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Turkish, German, Serbian, CroatianBENEFITS We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowanceYou will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote workAt work, our values are important to us: innovation, openness, flexibility and attractivenessABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.