**Job Summary** The TL-Ins Claims role is pivotal in managing and overseeing insurance claims processes within our organization. With a focus on customer service and domain expertise the candidate will ensure efficient claim handling and resolution. The role requires a blend of technical skills and industry knowledge particularly in Property & Casualty Insurance to enhance operational effectiveness and customer satisfaction. The position operates in a hybrid work model with rotational shifts ensuring flexi **Responsibilities** + Manage and oversee the end-to-end insurance claims process to ensure timely and accurate resolution. + Collaborate with cross-functional teams to streamline claims operations and improve service delivery. + Utilize technical skills in customer service to address client inquiries and resolve issues efficiently. + Implement best practices in claims management to enhance operational efficiency and customer satisfaction. + Analyze claims data to identify trends and recommend process improvements. + Ensure compliance with industry regulations and company policies in all claims activities. + Provide training and support to team members to enhance their skills and knowledge in claims handling. + Develop and maintain strong relationships with clients and stakeholders to foster trust and collaboration. + Lead initiatives to improve claims processing systems and tools for better performance. + Monitor and report on key performance indicators to track progress and identify areas for improvement. + Coordinate with the IT department to ensure seamless integration of technology in claims processes. + Engage in continuous learning to stay updated on industry trends and advancements in Property & Casualty Insurance. + Support the team in achieving departmental goals and objectives through effective leadership and guidance. **Qualifications** + **1 year of experience with account receivable tasks, billing/ payor/ insurance terminology.** + Possess a strong background in customer service with a focus on insurance claims. + Demonstrate expertise in Property & Casualty Insurance enhancing claims handling capabilities. + Exhibit excellent communication and interpersonal skills to interact with clients and team members. + Show proficiency in using claims management software and tools for efficient processing. + Have a keen eye for detail to ensure accuracy and compliance in all claims activities. + Display problem-solving skills to address and resolve complex claims issues. + Maintain a proactive approach to learning and adapting to new industry developments. **Certifications Required** Certified Claims Professional (CCP) Associate in Claims (AIC) Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.