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Meaningful Work From Day One

This Position leads the Customer Service Team to deliver reliable and professional customer care throughout the entire order-to-invoice process, utilizing SAP for record management. This role encompasses standard order administration and exception management (e.g., customer complaints, product allocation), with a focus on process optimization and customer service level improvement in collaboration with our Logistics Service Providers in Spain. The position involves both hands-on order processing (80%) and team leadership/coordination (20%), and reports to the Supply Chain Manager

What You Can Expect

Lead the Customer Service Team, which currently comprises two customer service administrators. This includes team motivation, defining and monitoring objectives, and ensuring the training and integration of new employees.

Optimize Customer Service processes, with a focus on deploying EDI with customers and maximizing the effectiveness of SAP.

Serve as the main point of contact for all Customer Service-related matters, both internally and externally.

Monitor customer service levels and implement corrective actions in collaboration with logistics providers and customers.

Manage the order-to-cash process in SAP (including pro-forma invoices, dispatch notes, VAT invoices, and credit invoices), evaluate/manage specific orders (e.g., orders on hold), handle EDI management and workflow (EDI exception failures), and oversee product allocation management.

Track delivery discrepancies, process order corrections, manage customer requests/complaints, manage and prioritize third-party logistics activities (picking & delivery), and communicate daily with 3PL and suppliers to resolve logistics issues.

Cooperate with the sales force by providing/exchanging information on customers, discounts, documentation, and out-of-stocks, and actively participate in problem-solving related to deliveries.

Process orders from internal customers for promotional needs, maintain customer-related master data, set up and maintain new customers in SAP, and act as an interface to accounting for credit control (preparing credit and debit memos).

What You Bring to the Table

Demonstrable experience in customer service.

Minimum 2 years of experience in team management.

Excellent communication skills.

Native/Expert level proficiency in Spanish (speaking and writing) and good working knowledge of English (speaking and writing).

Strong knowledge of financial/ERP systems, specifically SAP (MM, SD) applications.

Proficient in MS Excel.

Strong analytical skills.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

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Requisition Type:

Employee

Management Level:

Leader

Global Job Level:

L1

Number of Openings Available:

1