REQ#: RQ205964Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 5+ years of relatedRequired Skills & Experience:Demonstrated experience in customer serviceDemonstrated experience in technical support serviceDemonstrated experience in system administration for Windows and Linux systemsDemonstrated experience trouble-shooting hardware, telephony, and videoDemonstrated experience deploying and testing hardware and softwareDemonstrated experience using an enterprise ticketing systemDemonstrated experience working with Windows Operating SystemsDemonstrated experience working with Linux Operating SystemsDemonstrated knowledge of LAN/WAN architectures and troubleshootingDemonstrated working knowledge with VPN clients such as Cisco VPN and othersDesired Skills and Demonstrated Experience:Demonstrated exceptional security practice in working with Restricted Handling (RH) dataExperience working with special systems such as FSA3 and FiCETrained and Certified as a Data Transfer OfficerTrained and Certified as a Krypto handling technicianTrained to support special “Back Room” requirementsAdvanced training in FSA3 and FiCE architecture and in associated troubleshooting proceduresSecurity Clearance Level: TS/SCI with PolygraphLocation: Dulles VA - On Customer SiteU.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

#GDITEnhanced2025

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