SGP
15 days ago
Customer Service/ Support Representative
About This Role • To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.• Assist with client check-in processes to ensure collection of appropriate pa­perwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.• Ensure that all pre-training requirements are completed by:• monitoring receipt of pre-requisites;• TSA approvals, reconciling information from TCAs with client bookings• Issuing clients with manuals/ laptops and lockers on arrival.• General reception duties to include - Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.• Administration of Client Surveys.• Any other duties as may be required. #LI-DP1 Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com
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