Description We are looking for a dedicated Customer Service Support team member to join our team on a contract to hire basis in Port Newark, New Jersey. Responsibilities: + Manage front-line communication between the warehouse and internal/external personnel. + Coordinating inbound and outbound shipments, processing paperwork, and maintaining accurate records to ensure smooth warehouse operations. + Serve as the primary point of contact at the warehouse dispatch or shipping/receiving window + Check drivers in and out, verifying required documentation (e.g., BOLs, shipping manifests) + Schedule and coordinate dock appointments and communicate with warehouse staff + Maintain accurate logs of incoming and outgoing shipments + Process shipping and receiving paperwork using warehouse management systems (WMS) + Communicate effectively with drivers, warehouse staff, and office personnel + Ensure compliance with company policies, safety standards, and shipping/receiving protocols + Handle phone calls, emails, and inquiries related to shipments and deliveries + Report any discrepancies or delays in shipments to supervisors Requirements • Proven experience in cargo, logistics, or transportation logistics. • Familiarity with the logistics industry and its operations. • Strong organizational skills and attention to detail. • Effective communication skills, both verbal and written. • Ability to manage multiple tasks and prioritize effectively. • Proficiency in using logistics tools and software. • Problem-solving skills to address customer concerns effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .