The Emerson (A&C) Customer Support Analyst II for US & CA  provides services to Emerson (A&C) that enable them to attract and serve customers faster, with better quality. This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries/issues, pricing and availability, data analysis, handling of returns, export- billing - shipping documentation and license query for US & CANADA. Must have a clear understanding of Global Market relate to Channel Partners, Resellers and End Users

In this role, your responsibilities will be:

Input orders from internal or external customers into Salesforce & SAP. Build, retrieve, open, and validate customer purchase orders prior to implementation in the Salesforce and Digital Platforms. Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services. Build new contacts and accounts for end users or sold to/ship to accounts. Do quotes, password resets, licenses query like upgrades, transfers, and fix for licensing procedures. Support software fulfillment to ensure customer receipt of software via licensing platforms. Support hardware fulfillment as it relates to communicating with customers the encouraged shipping dates and expedited order solutions. Input Return Material Authorizations (RMA) from Distributors into SAP system. Handling daily disputes requests received from account payable team and customers for issues with payments, taxes, freight charges, incorrect address, and PO updates. Perform customer-related financial transactions such as credit and debit memos per operating policies and procedures. Leading disputes issues including invoicing processes Follow the warranty process validation. Tackle different requests related to Expedite issues, working effectively with Planners, Manufacturing teams and District Sales Managers. Respond to businesses needs in a timely manner Resolve multiple customers facing inquiries from various mediums such as telephones and email. Perform in fast paced customer centric environment. Navigate efficiently within multiple tools, receivable systems, and internal processes to deliver accurate and timely deliverables (SAP, Salesforce, Microsoft Teams, WebEx, Office Package) Help with other tasks assigned by Team Lead or Manager 

Who you are:

You anticipate customer needs and provide services that are beyond customer expectations. You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You adjust communication content and style to meet the needs of diverse partners. You are significant and make high-quality decisions, even when based on incomplete information or in the face of uncertainty. 

For this role, you will need:

High School Graduate or equivalent experience from an accredited school or institution Minimum experience of 2 to 3 years in similar positions in sales support and customer service Strong computer and analytical skills using the complete Office Package Understanding of the global market relating to Channel Partners, Resellers, and End Users. Strong problem-solving skills Ability to work under pressure and high demand Teamwork Phenomenal interpersonal and communication skills with customers, teammates, and local or external leaders Good time management Field, organization, and consistency Written and verbal English skills Autonomy and proactivity Multitasking abilities High sense of urgency and diligence Experience working with SAP & Salesforce

Our Offer To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.