Customer Service Supervisor Job Location: Pasig, Metro Manila, Philippines Employment Type: Regular Category: Customer Service Posting Date: Jul 17, 2025 Mission Details Key Responsibilities Customer Intimacy Serve as the primary point of contact for customer inquiries and concerns Provide accurate product/service information and resolve issues efficiently Lead annual customer satisfaction surveys and monitor action plans Account & Order Management Ensure timely and accurate order processing (within 24 hours of PO receipt) Maintain an error rate of ≤0.10% in order entries Collaborate with marketing on pricing, promos, and offers Complaint & Returns Management Resolve quality-related complaints within 30 days; non-quality within 60 days Ensure all complaints are documented with signed Corrective Action Reports Manage returns within 60–75 days and educate customers to minimize returns Reporting & Analysis Submit accurate monthly reports by the 5th working day Escalate critical issues such as unresolved complaints over 30 days Process Improvement & Inquiry Management Recommend SOP enhancements to boost efficiency Convert inquiries from various platforms into sales opportunities Required Profile Qualifications Bachelor’s degree in Management or any related field At least 3 years of experience in a similar role within a related industry Knowledge & Skills Proficient in MS Office and SAP Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar platforms) Strong communication, analytical, and problem-solving skills Customer-focused with a keen eye for detail and continuous improvement Attitude & Attributes Self-motivated and collaborative Strong sense of ownership and ethical work values Innovative and adaptable in a dynamic market Other Details Occasional domestic travel required Role operates in a fast-paced, competitive market environment Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player. We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers. If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation. Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of? The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring. Visit ourLinkedIn (https://www.linkedin.com/company/arkema/) ,Youtube (https://www.youtube.com/watch?v=RoewV6ME3FI) , X (https://twitter.com/i/flow/login?redirect\_after\_login=%2FArkema\_group) , Facebook (https://www.facebook.com/ArkemaGroup) ,Instagram (https://www.instagram.com/Arkemagroup/) Job Segment: CRM, Manager, Business Process, SAP, Customer Service, Technology, Management