Customer Service Supervisor - Hotel101 Davao

Qualifications:

Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course At least 1-2 years work experience in the same role, or any relevant experience Knowledge in MS Office applications, OPERA system, and other relevant software Excellent communication, customer service, and organizational skills.

 

Duties and Responsibilities:

Ensures overall guest experience meets and exceeds expectations of guests on a daily basis Identifies, plans, and resolves customer concerns and complaints Ensures all guests feedback and concerns are replied to and resolved Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.