At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.
Essential Functions
Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
Respond promptly and professionally to incoming customer inquiries.
Accurately process orders received through multiple channels in a timely manner.
Evaluate and process credit requests, and return authorizations in accordance with company policy.
Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
Provide order confirmations upon customer request.
Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
Required/Preferred Education and Experience
Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
Knowledge, Skills and Abilities
Excellent verbal and written communication skills in English are required.
Strong organizational skills with a high level of accuracy and attention to detail.
Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
Customer-focused mindset with a proactive approach to problem-solving and service delivery.
Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.