**在申请工作之前，请从本页右上角的选项中选择您的语言偏好。** 在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。 **职务描述：** Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Main Purpose:** To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors. **Main Duties and Responsibilities** + To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. + To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). + Working with customers on daily basis with the aim of developing an excellent working relationship. + Analysis of repetitive operational problems and development of possible service solutions. + Advise customer latest booking times and documentation required. + Booking shipment with use of Marken booking system. + Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales + Supplying customers with Marken Service information, + Potential customer information to be given to the Sales department + Keeping Customer services team holiday, sickness, overtime records + Arranging Customers Services shift Roster + Attending management meetings weekly + Attending meetings with customers if required + Assisting auditors if required + Training Customers services staff + Overseeing daily Customer Services operations and monitoring level of service provided. **General** + Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken. + The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions. + Extensive contact with Customer Representatives. + Extensive contact with local and regional Aviation and other relevant operational locations. + Extensive contact with Operations/Logistics divisions Marken London. + Participate in scheduled meetings to discuss services performance and concerns. + Form working relationships and other an understanding of other department within the customer’s organization. **Knowledge Skills and experience:** + Complete and thorough understanding of Aviation/Airline Networks + Excellent communication skills with the ability to influence others. + Excellent problem solving and prioritization skills essential. + Flexibility in working hours required. Weekend coverage required in Customer Services. + To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements. **员工类型:** 永久 UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。