Description We are looking for a dedicated Customer Service Supervisor to oversee and enhance our customer service operations in Sterling, Virginia. This role involves fostering strong relationships with customers, resolving issues, and ensuring a seamless experience throughout the customer journey. The ideal candidate will need experience within the construction, Hvac, electrical, plumbing, pest control, or trade association industries. Responsibilities: • Efficiently and accurately process customer credit applications. • Maintain and update customer credit records with precise attention to detail. • Address and resolve customer inquiries in a timely and detail-oriented manner. • Monitor customer accounts and execute appropriate actions when necessary. • Follow up with customers regarding overdue payments through phone calls and emails. • Send out notifications about delinquent payments via email, voicemail, and mail. • Update customer accounts and perform data entry tasks. • Adapt to different situations, showcasing flexibility and a positive attitude. • Work collaboratively within the team in a high-paced call center environment. • Utilize Microsoft Office Suite for various tasks and maintain computer literacy. Requirements + Minimum of 3-4 years of strong customer service experience + Preference someone that has worked within the construction, hvac, electrical, plumbing, pest control, or trade association industries + Strong communication skills + Great working in a fast-paced environment + Prior experience supervising employees + Exceptional MS office suite experience + Prior experience working in a CRM system + Handles heavy phone calls and emails + Scheduling meetings + Handling online leads + Working with vendors + Handling billing issues This is a contract to permanent position. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .