Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team and be a Customer Service Supervisor? Location: Moline, IL.
As a Customer Service Supervisor your main responsibilities will be:
Supervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls.Performing payroll process for your direct team as well as the call center contractors.Ensure the KC3 is adequately staffed based on call volume & budget.Perform all P&C tasks as they pertain to your direct team. Managing the process for hiring, interviewing, and training new contract employees. Identifying training and coaching opportunities, to ensure development process.Escalate any customer complaints.Work with frontlines to ensure a seamless customer experience.Work on punctual projects as they relate to the KC3 operations.The desired candidate will have:
Education: BA in Business or in a related field; or 2+ years related experience and/or training; or equivalent combination of education and experience.2+ years of work-related experience and/or training in the field of customer service or call center.2+ years of prior supervisory experience.Excellent communication skills, both written and verbal.Proven ability to coach, train, and motivate team members.Comprehensive call center or contract center knowledge.Problem solving and conflict resolution skills.Time management and available 24/7 for emergencies.*Applicant must be currently authorized to work in the United States on a full-time basis.
Budgeted Annual Salary: $80,200 - $110,000
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:
• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
Just some of our many benefits include:
• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers