D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Superintendent- WA. The right candidate will professionally representthe builder and ensurethe delivery of quality warranty services. Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Workdirectly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members. The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience. This position is on site, Monday through Friday, in the Bothell WA office.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointmentsEvaluate homeowner repair issues to determine if they are warrantable itemsRespond to escalated service calls as assigned by the Customer Service ManagerContact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issuesCommunicates effectively to homeowner if repair issue is deemed not warrantableProcess written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsSchedule and manage subcontractors to make designated warranty repairsManage completion of quality home repairs within standards set by company and industry specifications.Certifies warranty work is completed within contractor obligationsFollow up with homeowners to ensure concerns are addressed in a timely and professional mannerConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyDevelop and maintain good rapport with subcontractors and homeownersMay complete minor home repairs (obtain customer approval for completed work and provide timely follow up)Execute policies to ensure compliance with quality standardsAbility to travel overnight

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Superintendent- WA. The right candidate will professionally representthe builder and ensurethe delivery of quality warranty services. Be responsible for fostering positive working relationships with homeowners, evaluating requests, and expediting repairs as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction. Workdirectly with Customer Service Manager to resolve Customer Service escalations/complaints and provide continued education to construction and customer service field team members. The annual compensation for this role is $88,000 - $100,000, including a discretionary bonus structure, commensurate with experience. This position is on site, Monday through Friday, in the Bothell WA office.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointmentsEvaluate homeowner repair issues to determine if they are warrantable itemsRespond to escalated service calls as assigned by the Customer Service ManagerContact homeowners within 24 hours to schedule inspection and/or de-escalate homeowner issuesCommunicates effectively to homeowner if repair issue is deemed not warrantableProcess written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsSchedule and manage subcontractors to make designated warranty repairsManage completion of quality home repairs within standards set by company and industry specifications.Certifies warranty work is completed within contractor obligationsFollow up with homeowners to ensure concerns are addressed in a timely and professional mannerConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyDevelop and maintain good rapport with subcontractors and homeownersMay complete minor home repairs (obtain customer approval for completed work and provide timely follow up)Execute policies to ensure compliance with quality standardsAbility to travel overnight

Education and/or Experience

High School Diploma or GED Minimum 5 years customer service experience required with a homebuilder Ability to manage and complete the “13 Milestones of Construction” specified in JDEMust have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttimeMust possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction Ability to read blueprints Able to analyze problems, determine solutions, and produce desired outcomeCommunicate effectively and professionally both verbally and in written correspondence Must possess professional attitude to represent company in a positive manner Proficiency with MS Office and emailAbility to lift and/or move up to 50 pounds

Preferred Qualifications

Work effectively in high pressure situations

Come joina winning team with a Fortune 500 company We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo

Education and/or Experience

High School Diploma or GED Minimum 5 years customer service experience required with a homebuilder Ability to manage and complete the “13 Milestones of Construction” specified in JDEMust have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttimeMust possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction Ability to read blueprints Able to analyze problems, determine solutions, and produce desired outcomeCommunicate effectively and professionally both verbally and in written correspondence Must possess professional attitude to represent company in a positive manner Proficiency with MS Office and emailAbility to lift and/or move up to 50 pounds

Preferred Qualifications

Work effectively in high pressure situations

Come joina winning team with a Fortune 500 company We are growing fast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo