As a Specialist in global Customer Service for STEP database you support the team in daily operations and advise on customer inquiries with the aim of increasing the customer satisfaction by accurate and on-schedule deliverables.

What will be your responsibilities?

1. Operational Excellence & Continuous Improvement:

Supporting daily operational processes with a focus on accuracy, efficiency, and transparencyIdentifying and sharing potential process improvement opportunitiesStriving for high-quality outcomes in day-to-day tasksAssisting in monitoring and reporting key performance indicators (KPIs)
2. STEP System Support & Data Handling:Managing standard issues and supporting issue resolution in the STEP database, including first-level support to regionsSupporting STEP-related initiatives and projects upon request as a contributing team memberSupporting and training regions on asset handling processes (e.g., data updates in STEP)Handling data import/export tasks and managing the import of portfolio definitions and related data (e.g., prices, price groups)Assisting RC in onboarding local third-party products into STEPSupporting reporting activities (e.g., Siemens Data Cloud, PowerBI) and contributing to process improvements
3. Data Quality & Knowledge Sharing:Conducting routine checks to support data quality and consistencyContributing to team knowledge by documenting processes and sharing learningsParticipating in trainings and helping update work instructions when needed

Your defining qualities:Bachelor’s degree or equivalent combination of education and relevant experience (e.g., apprenticeship or vocational training) accepted.Experience with relational databases and MDM tools (e.g., Stibo STEP), with a focus on data exports, region support, data issue analysis etc.Minimum 1-2 years of experience in various areas of Customer Service and data maintenance (gained preferably in the technical sector)Very Good knowledge of MS Office applicationsB2 level English (written and spoken)Passion for customer service Good problem-solving skills and can-do attitudeAnalytical thinking and ability to work in a teamApply common sense to the rapidly changing environmentSelf-motivation and flexibilityAttention to quality and detailsGood communication skills
We’ve got quite a lot to offer: Employment contract Medical care, life insurance, Multisport Card Remote work We offer you growth and a skill-matched tasks, and once you encounter a challenge - you can count on our support and assistance You work in a company with projects of great importance to society and the planet in the fields of energy transition and decarbonization, among others We like to get involved: our employees can create and participate in various initiatives related to volunteering, ecology or sports (FitChallange, Sports Team Competition) We care about a good working atmosphere within the team and the company: our organizational culture is based on mutual trust and respect Employee Support Program: free, 24/7 counseling for employees and their loved ones including psychotherapy, coaching, legal and financial consultations, webinars, training and more PPE Pension Program: Siemens funds your contributions 100%! Share Programs: we continue the tradition started by founder Werner von Siemens and give you the opportunity to participate in the company's shares Cafeteria benefits system: vouchers to stores, theaters, cinemas, etc. Lunch card reloaded with a fixed amount each month Additional paid days off
Siemens is an Equal Opportunity Employer If we all thought the same way, we would never create anything new. We know that by creating a diverse work environment, we have a real impact on the success of our company, so we encourage you to apply for Candidates from different backgrounds (with different experiences and approaches). By creating a friendly and open work environment, we take care to support the culture of diversity at every stage of our activities. All applicants will be assessed in terms of their competences, knowledge and skills. We are waiting for your application!