Welcome page Returning Candidate? Log back in! Customer Service Specialist Part-Time Job Locations US-KS-Topeka ID 2025-31921 Category Customer Service/Support Overview

Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment.

 

 

Benefits

401 (K) with generous company matchPaid Time Off (PTO)Paid trainingEmployee Stock Ownership Plan (ESOP)Propane Discounts Responsibilities Answers and resolves urgent-emergency calls.Ability to work in multiple systems. Meet the goals of the team to include quality and productivity standards. Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. Handles and follow up on emergency calls in an efficient and timely manner. Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion.  Works towards automating manual tasks by recommending process improvements. Work in tandem with other team members remotely.Emanates a positive attitude; ability to support the changes of the business. Works in a fast-paced environment with seasonal business and high-volume peak times of the year. Demonstrates high levels of reliability and integrity. Assists other departments by completing various data entry tasks.Outbound calls to ensure that orders are fulfilled in a timely manner. Qualifications High School Diploma or equivalent.1 or more year(s) of customer service experience.Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction.Strong organizational skills with typing and data entry experience.Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers.Proficient in Microsoft Office including Excel, Word, and Access.Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.Applicants must not now, or any time in the future, require sponsorship for an employment visa. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual’s race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use any one of Ferrellgas' electronic means of applying for jobs as a result of your disability you may request a reasonable accommodation by contacting us via careers@ferrellgas.com or calling 1-888-337-7355.

Please note: Ferrellgas will respond only to requests for accommodations due to a disability.

Applicants have rights under Federal Employment Laws. Please click here for more information.

Ferrellgas is an Equal Opportunity Employer Application FAQs

Software Powered by iCIMS
www.icims.com