Our Mission Prep Team is made of enthusiastic specialists, focused on delivering a world-class service to our customers, globally. You will be part of the customer service team where the primary responsibility is to ensure that our customers’ queries are handled professionally and orders are placed within the expected deadlines. Our communication skills are impeccable, and we use multiple channels to communicate with our customers and internally.  Our teams use various applications to process orders and to communicate with our customers efficiently

About this role

Handle APAC including Japan end customers/distributors' queries on a wide range of topics including but not limited to delivery dates, stock availability, documentation and quotes   Process and manage orders for our Japanese distributor partners Manage inbound contacts via 3 channels including phone, email and live chat  Deal with all hypercare situations including dealing with complaint and escalated customer cases  Owns each case from start to finish to ensure the customer is well informed at all stages of their experience 

Qualifications

Fluent in Japanese and EnglishPassionate about delivering outstanding customer serviceExcellent communications skills in all aspects of customer contactCustomer centric mindset with tNPS being a core KPITakes ownership and initiative to handle customer concernsDemonstrates cultural awareness both internally and externallyCan handle customer objections whilst showing empathyReceptive to change whilst working in a fast paced environmentAbility to multitask, prioritize and meet deadlinesAbility to work independently using your own initiativeWillingness to take on tasks and work them through to completionA background in science would be helpful but is not necessary

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.