**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Customer Service Specialist I Position Summary The Supply Chain Specialist II manages order backlogs and communicates with internal customers in EMEA and NA. Key Responsibilities • Act as the coordination hub between Supply Chain functions and internal, prioritizing requests to the right department. Track, follow up, and close inquiries from internal customers, updating them on their requests/orders. • Operate globally within a follow-the-sun organization, managing cases from other geo-regions as needed. • Review backlog daily, correcting order problems, seeking alternative supply sites or engineering inventory. • Adjust order priorities in the system based on field service team input. • Participate in weekly/monthly meetings with field service and/or tech support managers, updating them on the current backlog situation and countermeasures. • Communicate encouraged delivery dates for parts to field service engineers. • Maintain metrics and actions to address Supply Chain-related complaints. • Handle and update complaints within the SAP CRM tool. • Prepare and host meetings to address blocking issues. • Ensure advanced orders are prioritized appropriately and progress is reported to collaborators. • Enter orders for internal offices not on SAP or without automated systems. • Proactively react to incoming information, take action, report to partners, and seek countermeasures. • Additional tasks as assigned. Minimum Qualifications • High School Diploma or equivalent experience required • Bachelor's Degree Preferred • 2+ Years Experience in Supply Chain, Demand Planning, or related order administration/logistics • Exceptionally organized and able to multitask across administrative duties • Strong sense of customer service and ability to work with a broad range of customers within our matrix structure • Proven PC skills and ability to use Windows-based software • Experienced with CRM and ERP tools such as SAP • Excellent communication skills in English; additional languages are a plus • Strong social skills and ability to work under pressure Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.