At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** Customer Service Operations **Job Category:** Professional **All Job Posting Locations:** Prague, Czechia **Job Description:** **Position:** Customer Service Specialist (EDI/Order Management) with French **Reporting to:** MedTech CS Supervisor - Master Data **Location:** Prague **About the role** We are looking for a Customer Service Specialist (EDI/Master Data/Order Management) whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region. + CS Specialist, EDI & Master Data has the following responsibilities + Analyzes, manages and develops a set of dematerialized data flows characterized by 3 distinct channels: GHX, Hospitalis and the JJCC portal. + Is responsible for analyzing and correcting order anomalies so that they can be integrated and processed in the J&J ERP, within the agreed deadlines. + Ensure that the product/customer information provided to the various service providers (GHX, Hospitalis) is updated to allow optimal integration of orders. + Promoting the portal: J&J Customer Connect Portal to health professionals, face to face in order to increase the number of customers and connections to the tool. + Provide advice, support and customer support. + Support for requests to create/modify JDE customer accounts + Management of product restrictions, Certificate deposits + Actions to improve the customer database + Ensure the proper integration of dematerialized invoices in the public, through the management and monitoring of CHORUS PRO + On this job, you will be able to learn, shape, and impact. We are hiring for potential, and we develop for future career development in many areas within JnJ. **The responsibilities & the impact YOU will have:** + Guarantees good dispatch of orders arriving throughout the day to GHX to guarantee delivery on D+1 : + Ensures that orders are sent to GHX regularly (checks every 20 orders) + Ensures that all orders arriving before 5:30 p.m. are sent to GHX Analyzes and corrects order anomalies throughout the day so that they are processed on time by the warehouse + Corrections of D anomalies/Corrections of H anomalies + Reports to employees and managers the types of recurring anomalies for the same client to allow corrective actions + Take charge of requests to create/modify JDE customer accounts and products + Carry out actions to improve the customer database according to the defined axes + Manage and monitor CHORUS PRO daily according to incoming volume **Essential skills** + Fluent English essential + Fluent French Preferred + Experience in the Customer Service or in a related area + Bachelors degree or equivalent preferred + Excel experience preferred + Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (ERP systema - JD Edwards preferred) + Ability to summarize and analyse data + 1-2 years business experience + Attention to detail and problem-solving skills, eagerness to deal with case resolution + Ability to work independently, but also as a part of a team **More about us:** JnJ provides a wide variety of benefits! Please, feel free to explore yourself at https://jnj.jobs.cz/about-us where you can learn more about what you get in return. For more information on how we support the whole health of our employees throughout their wellness, career, and life, please visit www.careers.jnj.com . The Johnson & Johnson Global Services centre in Prague is one of five regional global services hubs located around the world. Its staff includes 800 professionals from varying cultures and backgrounds, speaking over 30 languages, who are actively supporting Johnson & Johnson teams across Europe, the Middle East, and Africa (EMEA) in the areas of Finance, Human Resources, and Procurement. Other opportunities are also available within our Contact Center. Johnson & Johnson has been present in the Czech Republic since the early ‘90s with legal entities in different locations. In 2018, all three of our businesses and the Global Services team moved to one location to ensure collaboration and direct connection among the teams. The Waltrovka site was carefully chosen for its accessibility and ability to handle the high-tech requirements Johnson & Johnson needed at the site. \#LI-CH2