Description We are seeking a skilled and personable Customer Service Specialist with a strong preference for an individual with an HR background. This role requires a customer-focused professional adept at resolving inquiries, assisting clients, and ensuring satisfaction while aligning processes with HR-related tasks when applicable. As a Customer Service Specialist, you will interact with clients and employees, proactively address concerns, and serve as a vital resource for facilitating smooth communication between departments. Key Responsibilities: + Customer Interaction: Serve as the first point of contact for client inquiries, ensuring a positive customer experience through effective communication, empathy, and resolution of issues. (Source: Robert Half Customer Service Specialist Job Description) + Problem Solving: Address and resolve complaints or complex service challenges efficiently and to the client’s satisfaction, escalating issues as needed. (Source: Robert Half Insights on Customer Support Roles) + HR Collaboration: Provide support in handling HR-related inquiries, such as employee onboarding, benefits-related questions, or workplace policies, leveraging an understanding of HR practices. + Documentation and Reporting: Maintain accurate and detailed records of customer interactions, issues, and resolutions, generating reports for management review as required. (Source: Robert Half Administrative and Customer Support Roles Overview) + Process Improvement: Identify opportunities to refine customer service processes based on feedback and trends, ensuring alignment with HR and business strategies when applicable. + Cross-Functional Coordination: Collaborate with HR, operations, and other internal teams to ensure seamless communication and alignment with business goals. Preferred Qualifications: Requirements + Customer Service Experience: Proven experience in customer service or a client-facing role, ideally within a business setting. (Source: Robert Half Job Details on Customer Service Specialist) + Communication Skills: Excellent verbal and written communication abilities to engage with diverse stakeholders professionally and tactfully. + Problem Resolution Skills: Exceptional critical thinking and problem-solving skills to address issues effectively and independently. + Technology Proficiency: Familiarity with customer relationship management (CRM) tools and HR software is a plus. + Team Player: Strong ability to work collaboratively with a team across departments. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .