Description We are looking for a dedicated and success-driven Customer Service Specialist to join our team in Corona, California. In this Contract to permanent role, you will play a vital part in ensuring customer satisfaction through effective communication, service coordination, and administrative support. This position offers the opportunity to contribute to the success of a company in the construction and fire safety industry. Responsibilities: • Respond promptly and professionally to customer inquiries, addressing service requests and resolving issues to ensure a positive experience. • Coordinate and dispatch service technicians and drivers to job sites, ensuring timely and efficient delivery of services. • Prepare detailed invoices, pricing information, and cost confirmations for service repairs while maintaining accurate records. • Schedule, monitor, and track service work orders to guarantee timely completion and adherence to client expectations. • Provide regular updates to customers regarding the status of their service requests, ensuring clear and consistent communication. • Develop a thorough understanding of the company’s products and services to offer accurate information and recommendations. • Collaborate with management to identify opportunities for improving customer satisfaction and operational processes. • Manage customer complaints with professionalism, ensuring swift resolution in alignment with company policies. • Assist in refining customer service procedures to enhance the overall client experience. • Follow company policies and safety regulations to maintain compliance in all aspects of the role. Requirements • High school diploma or equivalent. • Minimum of 2 years of experience in customer service or a related role. • Strong ability to multitask and maintain attention to detail in a fast-paced environment. • Exceptional communication and interpersonal skills with a focus on customer satisfaction. • Proficiency in Microsoft Office applications, including Word and Excel. • Familiarity with customer service and dispatching software. • Knowledge of the construction or fire safety industry is highly desirable. • Proven problem-solving skills and the ability to make timely, effective decisions under pressure. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .