Customer Service Specialist **CUSTOMER SERVICE SPECIALIST** **In this role you will be responsible for:** + _Order process via EDI/manually in SAP_ + _Stock availability review and allocation_ + _Escalation of approvals needed, price differences, material not on hand to the correct teams to solve issues to prevent FR% hits in the fulfillment of the orders_ + _Price validation for all the orders to maintain 100% Invoice Accuracy_ + _Ensure the credit hold release of the orders from Finance Team_ + _Delivery creation and transmission to Logistics Team_ + _Complete follow up of the OTC process_ + _Providing support to Finance Team for Credits and Debits orders_ + _Following up on incidents (rejections, returns, etc.) with the various areas involved implementing future solutions._ + _Monitoring KPIs and generating strategies for continuous improvement and automation of processes._ + _Building strong relationships with the Commercial, Logistics and Finance team to align and provide the best experience to our customers_ + _Master data activities for extension and/or re-activation of new codes to the correct Sales Org, Plant and SLoc_ + _QS3 testing processes/orders_ + _Execute reports for fill rate %, deliveries, sell in volumes, open orders, etc for daily activities (KPIs)_ **QUALIFICATIONS** We’d love to see candidates who have: **_Essential:_** + _Undergraduate degree (MBA is a plus)_ + _Can do attitude_ **_Desirable:_** + _At least 6 years in Customer Support AND/OR as a Customer Service Representative_ + _SAP experience_ + _Customer satisfaction driven_ + _KPIs experience: FR, On time, OTIF, etc_ + _Focus on finding final solutions for stoppers_ + _Excellent communication and presentation skills_ + _Effective time management and prioritization of activities_ **_Advanced skills in Excel_** Country/Region: MX City: Mexico