CUSTOMER SERVICE SPECIALIST

In this role you will be responsible for:

Order process via EDI/manually in SAP Stock availability review and allocation Escalation of approvals needed, price differences, material not on hand to the correct teams to solve issues to prevent FR% hits in the fulfillment of the orders Price validation for all the orders to maintain 100% Invoice Accuracy Ensure the credit hold release of the orders from Finance Team Delivery creation and transmission to Logistics Team Complete follow up of the OTC process   Providing support to Finance Team for Credits and Debits orders Following up on incidents (rejections, returns, etc.) with the various areas involved implementing future solutions. Monitoring KPIs and generating strategies for continuous improvement and automation of processes. Building strong relationships with the Commercial, Logistics and Finance team to align and provide the best experience to our customers Master data activities for extension and/or re-activation of new codes to the correct Sales Org, Plant and SLoc QS3 testing processes/orders Execute reports for fill rate %, deliveries, sell in volumes, open orders, etc for daily activities (KPIs)

 

 

 QUALIFICATIONS

 

We’d love to see candidates who have:

 

Essential:

Undergraduate degree (MBA is a plus) Can do attitude

 

Desirable:

At least 6 years in Customer Support AND/OR as a Customer Service Representative SAP experience Customer satisfaction driven KPIs experience: FR, On time, OTIF, etc Focus on finding final solutions for stoppers Excellent communication and presentation skills Effective time management and prioritization of activities

Advanced skills in Excel