Job Title: Customer Service Specialist Our client in Mechanicsville VA is immediately hiring for a Customer Service Specialist to join their team. This is a full time permanent role and pay will vary based on years of experience. Qualified candidates will have an interview scheduled within 48 hours of resume submission. Responsibilities + Run daily reports for orders and ensure accuracy before transferring them to the production screen. + Communicate internally with teams to manage timelines and logistics, averaging 8-10 orders daily. + Serve as the primary contact for customers via phone, email, and in-person, delivering professional service. + Guide new customers through onboarding, including account setup, product selection, and service scheduling. + Provide assistance with product availability, water quality, delivery timelines, and pricing. + Manage recurring orders and delivery schedules to ensure timely and accurate service. + Address and resolve issues related to deliveries, product concerns, or service changes efficiently. + Maintain detailed customer records, including service history, delivery preferences, and special instructions. + Follow up with customers to ensure satisfaction and build long-term relationships. + Coordinate with internal departments to ensure smooth operations and customer satisfaction. Essential Skills + 2+ years of customer service experience required + Data entry proficiency + Microsoft Office skills + Order entry capability + Inbound call handling + Proficient with Excel; QuickBooks knowledge is a plus + Comfortable communicating on the phone + Strong attendance record required Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mechanicsville,VA. Application Deadline This position is anticipated to close on Jul 18, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.